The concept of Mobility as a Service (MaaS) is relatively new and continuously evolving around the world. MaaS integrates the services and products of mobility providers and provides them as a single service to users. A user accesses a digital platform that helps them to plan trips, make reservations/ bookings and payments for their entire journey from one interface irrespective of the number and type of modal options he/she chooses. Considering the level of integration and services offered, Cities need general guidance on the scope of work for MaaS implementation. This deliverable details out the typical scope of MaaS projects.
The Scope of Services that has been explained as part of this Deliverable consists of the following four main stages: